> ## Documentation Index
> Fetch the complete documentation index at: https://iru-kbee-63-enhance-rts-documentation.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Generate a Sysdiagnose in macOS

> Generate a sysdiagnose report on Mac computers for Apple Support troubleshooting. Collect system logs, crash reports, and diagnostic data from macOS.

<Callout icon="apple" color="#B84A7A" iconType="regular">This guide applies to Mac computers</Callout>

### About Sysdiagnose

A sysdiagnose in macOS collects diagnostic data for troubleshooting system issues. It gathers logs, crash reports, and system state from the Mac. You can generate a sysdiagnose in a few ways, depending on the user's access level.

### How It Works

Sysdiagnose collects system information used to diagnose issues: performance data, logs, hardware information, and system state.

* [Generating a Sysdiagnose Using a Keyboard Shortcut](#generating-a-sysdiagnose-using-a-keyboard-shortcut)
* [Generating a Sysdiagnose Using the Command Line](#generating-a-sysdiagnose-using-the-command-line)
* [Generating a Sysdiagnose Using Activity Monitor](#generating-a-sysdiagnose-using-activity-monitor)

### What Sysdiagnose Collects

When you run sysdiagnose, it gathers an extensive array of information, including:

* **System-wide performance profiles** - Captures the state of running processes
* **Filesystem activity logs** - Reports on system calls and page faults related to filesystem usage
* **Process information** - Provides detailed data on running processes and memory usage
* **Kernel memory usage** - Includes data on kernel zones and loaded kernel extensions
* **System and crash logs** - Collects all relevant logs to help diagnose issues
* **Hardware and software configuration** - Similar to the System Information app, but more detailed
* **Network and power management data** - Details on current network status and power settings

### Generating a Sysdiagnose Using a Keyboard Shortcut

<Steps>
  <Step title="Open Finder">
    Click the **Finder icon** in the Dock to ensure that Finder is in the foreground.
  </Step>

  <Step title="Use keyboard shortcut">
    All at once, press **Command + Option + Shift + Control + Period (.)** on the keyboard.
  </Step>

  <Step title="Wait for completion">
    After a few moments, a Finder window should appear with a tar.gz file shown.
  </Step>

  <Step title="Provide to support">
    If the sysdiagnose was requested by Iru Endpoint Support, please zip it and provide the entire bundle.
  </Step>
</Steps>

### Generating a Sysdiagnose Using the Command Line

This method requires administrator privileges.

<Steps>
  <Step title="Launch Terminal and run command">
    Launch Terminal.app and enter the following command:

    ```
    sudo sysdiagnose -f ~/Desktop/
    ```
  </Step>

  <Step title="Wait for file generation">
    Wait a few moments for a file ending in .tar.gz to appear on the logged-in user's Desktop. If you logged into Terminal with a different user than is logged into the Mac, the file will be on the Terminal user's Desktop.
  </Step>

  <Step title="Provide to support">
    If the sysdiagnose was requested by Iru Endpoint Support, please zip it and provide the entire bundle.
  </Step>
</Steps>

### Generating a Sysdiagnose Using Activity Monitor

This method requires administrator privileges.

<Steps>
  <Step title="Open Activity Monitor">
    Open the Activity Monitor app on your Mac.
  </Step>

  <Step title="Access system diagnostics">
    Click the **ellipsis** at the top of the Activity Monitor window.

    Select **System Diagnostics...**

    <Frame>
      <img src="https://mintcdn.com/iru-kbee-63-enhance-rts-documentation/qyIGvz3kwT5t1eFd/assets/media/images/iru-submit-sysdiagnose-from-activity-monitor.png?fit=max&auto=format&n=qyIGvz3kwT5t1eFd&q=85&s=413e5da2b9a57c8cda9ab98ad532bd0b" alt="Activity Monitor interface showing the ellipsis menu with System Diagnostics option for generating sysdiagnose reports" width="2070" height="1662" data-path="assets/media/images/iru-submit-sysdiagnose-from-activity-monitor.png" />
    </Frame>
  </Step>

  <Step title="Accept privacy agreement">
    Read through and accept the privacy agreement.
  </Step>

  <Step title="Wait for completion">
    Wait for the progress bar to complete. Once done, a Finder window should appear with a tar.gz file shown.
  </Step>

  <Step title="Provide to support">
    If the sysdiagnose was requested by Iru Endpoint Support, please zip it and provide the entire bundle.
  </Step>
</Steps>